Delivery Information & Return Procedures

Name: Glow Supplements
Address: 12 Princes Street, Edinburgh, EH2 2BY, United Kingdom
Telephone: +44 131 494 1890

We handle all logistics from our central hub in Edinburgh. From precise tracked shipping to our straightforward return protocols, we ensure your wellness journey is supported by logistical excellence.

Dispatch Window 24-48 Hours

Transit Type Fully Tracked

Contact Logistics

Route 01

Domestic Shipping (UK)

Orders placed within the United Kingdom are prioritized and dispatched from our Edinburgh facility. We utilize a network of professional couriers to ensure every formula reaches its destination with speed and security. We aim for a processing window of 24-48 hours, excluding public holidays.

Standard Tracked: 2-3 Business Days
Express Dispatch available at checkout

Route 02

International Delivery

Glow Supplements supports wellness enthusiasts worldwide. International shipping times typically range from 7 to 14 business days, influenced by destination and customs processing. Please be aware that local import duties are the responsibility of the recipient.

View Shipping Zones

Operational Standards

Costs, Tiers, & Secure Packaging

Flat-Rate Shipping

We calculate costs based on weight and distance. UK orders over a specific value qualify for complimentary flat-rate shipping, allowing you to focus on your wellness routine without logistical hurdles.

Domestic Floor Free over £50.00

Technical Protection

Environmental factors can impact formulas. Our packaging is light-protected and durable. We utilize recyclable cardboard and biodegradable void-fill to maintain product integrity and environmental responsibility.

100% Recyclable UV-Protected

Live Monitoring

Real-time transparency is core to our service. Once your dispatch is confirmed, a tracking link is generated immediately, providing step-by-step updates from our Edinburgh hub to your location.

Track Order Now

Rule 04.A

Returns are only valid if the safety seal remains intact. Broken seals invalidate the hygiene protocol.

Rule 04.B

Initiate return requests via official email channels within 30 days of documented delivery.

Official Procedure

The Returns & Refund Framework

Our Return Policy

We accept returns on unopened and sealed products within 30 days of delivery. Due to the nature of dietary formulas, we cannot accept returns on products that have been opened or had their safety seal broken. This policy ensures the safety and integrity of the inventory we provide to all customers.

How to Initiate a Return

To start the process, please contact our support team at [email protected] with your order number. We will provide a return authorization and the correct shipping address for our Edinburgh warehouse.

Start a Return Request

Damaged or Incorrect Orders

In the rare event that your order arrives damaged, please contact us within 48 hours. We will arrange for a replacement immediately. We request photos of the damaged packaging to assist our investigation with the courier service and to ensure future logistical improvements.

Refund Processing Time

Once inspected, refunds are processed back to your original payment method. This typically takes 5-7 business days to appear in your account. You will receive an automated confirmation email the moment the transaction is initiated by our financial department.

Need Logistical Support?

Our Edinburgh team is available to answer any questions regarding your current shipment or the return process.

Contact Support Shipping FAQ

Location Hub

12 Princes Street
Edinburgh, EH2 2BY

Support Direct

+44 131 494 1890
[email protected]

Active Hours

Mon-Fri: 09:00-18:00
Timezone: GMT/BST